Why Good Communication Matters in Property Management

When you own an investment property, you shouldn’t have to chase your property manager for updates.

At Property West, we believe communication in property management plays an important role in looking after landlords and their investments. Property owners want to know what is happening with their property. This becomes particularly important when maintenance issues, tenancy concerns or important decisions arise.

Good communication gives landlords confidence that someone is actively managing their property and keeping them informed.

Your Property Manager Should Be Contactable

One frustration we often hear from landlords is that they struggle to get hold of their property manager.

Property management can be busy, but landlords shouldn’t have to wait days for a response. They also shouldn’t have to wonder whether someone has received their email or followed up an issue.

Our property managers manage smaller portfolios. This gives them more time to communicate with landlords and tenants, follow up outstanding matters and keep a close eye on their properties.

When you contact our office, you are also dealing with a team that knows your property. We believe this personal approach makes a real difference.

Keeping Landlords Informed

Good communication isn’t simply about responding when a landlord contacts us. Communication in property management should also be proactive.

If something happens at your investment property, we want you to hear about it from us.

This would include feedback following a routine inspection, an unexpected maintenance issue or a change in the tenancy. It could also be an update while we are leasing your property.

Keeping you informed gives you the information you need to make decisions about your investment. It also removes the uncertainty that comes from not knowing what is happening.

Smaller Portfolios Allow More Time for Your Property

The number of properties a property manager looks after can affect the level of service they provide.

When portfolios become too large, property managers can spend much of their day responding to the most urgent issues.

We deliberately keep our portfolios smaller. This gives our property managers more time to follow matters through, speak with landlords and tenants and stay across each property.

It also gives them a better opportunity to identify potential problems early and take action before they become more serious.

For us, this is an important part of providing personal property management rather than taking a high-volume approach.

Communication Helps Protect Your Investment

Good property management involves much more than collecting rent and arranging repairs.

Your property manager needs to know what is happening at your property. They also need to deal with issues promptly and give you the information you need to make informed decisions.

After 20 years of managing investment properties across Perth’s northern suburbs, we know how important communication is to landlords.

That’s why we make accessibility, responsiveness and proactive communication an important part of the way we manage our clients’ properties.

If you’re considering changing property managers in Joondalup or Perth’s northern suburbs and would like a more personal approach, we’d be happy to have a conversation about what you’re looking for.