If you lose your keys or are locked out
If you become locked out or lose your keys, we are happy to lend you a key to gain access during normal business hours. If, however, this occurs outside of business hours, you will need to call a locksmith to gain entry which will be at your own expense.
After hours procedures
Please note that all maintenance and repairs must be organised by Property West including those that occur after-hours. In the event of an after-hours emergency, tenants must contact Property West by phoning 9300 0787 and following the prompts to be connected to an after-hours number. If tenants arrange their own repairs, they may be held accountable for any expenses incurred.
In the event of a serious emergency please call one of the following services:
In the event of an emergency, please notify Property West as soon as you can. If you are unable to get through to us, please leave a detailed message and we will get back to you as soon as possible.
Notice to vacate
If you wish to vacate the property, please contact your property manager via phone or email. They will be able to advise and assist you with this process.
Vacating the property
Below we have listed some of our recommended contractors for work that may be required when you vacate the property.