Slide Contact Us Renting a new home can be an exciting time, and often the start of a new chapter for some, and whilst the team at Property West shares your excitement, we also understand the stress that is associated with moving into a new home. However, rest assured that it is our goal to make the rental process, and your new-home experience as smooth and as stress-free as possible.

Tenant Information

Please note for all out of hours emergencies, please contact the office on 9300 0787 and follow the prompts.

If you lose your keys or are locked out

If you become locked out or lose your keys, we are happy to lend you a key to gain access during normal business hours. If, however, this occurs outside of business hours, you will need to call a locksmith to gain entry which will be at your own expense.

After hours procedures

Please note that all maintenance and repairs must be organised by Property West including those that occur after-hours. In the event of an after-hours emergency, tenants must contact Property West by phoning 9300 0787 and following the prompts to be connected to an after-hours number. If tenants arrange their own repairs, they may be held accountable for any expenses incurred.

Emergency procedures

In the event of a serious emergency please call one of the following services:

Police, Fire, and Ambulance
State Emergency Service
13 25 00
Water Authority
13 13 75
Alinta Gas
13 13 52
Western Power
13 13 51

In the event of an emergency, please notify Property West as soon as you can. If you are unable to get through to us, please leave a detailed message and we will get back to you as soon as possible.  

Notice to vacate

If you wish to vacate the property, please contact your property manager via phone or email. They will be able to advise and assist you with this process.

Vacating the property

Below we have listed some of our recommended contractors for work that may be required when you vacate the property.

Dynamic Cleaning Perth
0457 587 427 (Rita)
Oven & BBQ Cleaning Service
1300 683 625
Amazing Clean (Blinds)
0414 751 197
A1 Mowing
0439 674 104
KSB Gardening
0407 587 112
Purely Property Services
0415 328 568 (Adam)
Pest Control/Flea treatments: Quinns Pest Control
0417 959 455
Please download the following PDF documents for further tenant information and guidance.

Renting a Home in WA:
A Tenants Guide (PDF)

An easy-to-read guide that explains your rights and responsibilities as a tenant.

Vacating Checklist (PDF)

Follow this vacating guide to help maximise your bond refund