Please see our thoughts in RED in your original email below.
As always, your efforts are greatly appreciated. Don’t see this level of customer service from many people or organisations these days. So congratulations and thank you.
David & Melissa
A happy vacating tenant
Thank you very much Helen for the info and the kind words.
I would be very grateful if I could use Property West for a reference when applying for my next rental property.
And thank you for being a great rental company to be with.
Just wanting to provide some personal feedback.
Since bringing my properties accross to Property West 7 months ago I have had best experience. The team, Sarah, Rob and yourself, have been so helpful and super amazing. I’m so glad to have left the last agency as I know this excellent service will continue, the team is brilliant.
Thankyou for your assistance with a reference towards securing a new property; and thank you for all your assistance during the tenancy.
I am sorry to leave the property, and your agency, I have found Property West to be by far the most helpful and professional agency I have dealt with.
Can I please also pass on my thanks and best wishes to the owners, who likewise have always attended to requests and communications promptly and professionally.
I wanted to say that you and Property West have been amazing landlords and I have really appreciated your kindness and ability to fix things straight away. It has been a pleasure. I have had bad experiences in the past so it is nice to know there are good landlords out there 😊
Renae - Leederville
Bjorn and I would like to send you our personal thanks for the outstanding service your company has provided us.
Property West has been by far, the best real estate we have ever dealt with. Sharon Burke has been our contact, and has provided us with the most professional service. She has always been prompt when returning calls and emails and anything that needed fixed, we could always trust that she’d have it done in no time, and she did!
Julie has been so lovely. She even came to the house after I locked myself out recently, while I was in the process of vacating. That was so kind of her. She has always been so friendly and helpful whenever we have called.
I’d like to thank you personally Rob for always being available to talk to when we first moved in, even on the weekend when the aircon wouldn’t work (sorry), we are so grateful.
In future, when we are looking to buy or sell, we wouldn’t hesitate to contact you and will definitely recommend Property West to family and friends.
Wishing you all a wondering Christmas and New Year.
Thank you for providing us with an opinion regarding the above mentioned property. It is appreciated.
Further could we please take this opportunity to advise what a pleasure it has been to deal with Helen while she has been the manager of this property.
We are not yet certain where the future of this property lies, but should we need tenants again, Helen will certainly be our first call.
Dave and Pam
Happy vacating tanat
Thank you for your hard work & time Donna, you have been the best property manager I have had to deal with. I appreciate it.
You may recall recently that we had an issue with the management of our rental in Joondalup. We felt we needed to put pen to paper as such regarding the less than satisfactory service then so by the same token we need to give praise where it is due. You recommended that we allowed your daughter Sarah to take control and that she came with high praise from other landlords. Spot on Rob, she is great. Her enthusiasm, management of the property and communication skills are extremely creditable and we are so pleased that we followed your advice. Have an office full of ‘Cloned’ Sarahs and you would be unstoppable as a business!!
Lloyd and Liz Randall.
“I cannot recommend Sarah and the team from Property West enough. Sarah is exceptionally good at her job and always goes the extra mile. We have had a challenging situation with a roofing issue and Sarah has always kept in touch and lets us know what the progress is. Sarah is a delight to deal with and has a very warm and genuine personality. She is efficient at her job and always returns calls if she is unavailable. I feel very lucky to deal with Sarah on a regular basis and would highly recommend her and the team at Property West.”
Having dealt with this company since they opened, I have found them courteous and professional in the sale and purchase of my properties and looked after my investment properties very well for many years. Highly recommend.
Ray Rees, happy client
Property West have managed my property for at least 3 years. In that time, I have had a few tenants leave and they have always been great with having the property listed back on the market. They kept me informed what was going on, even when I didn't expect it.
For other reasons, the property is no longer managed, and in the process of exiting I had a hiccup with a particular issue which I wasn't particularly happy with. When I raised it with Rob for feedback, I did not expect a response as I am no longer a client and most people would have ignored it and/or defended the situation. To his credit his response was "I strive to provide the best service available and therefore please be assured I will get to the bottom of this issue" and he sure delivered which is impressing given that he really did not need to.
Rob and the team take ownership, which is what you look for in property manager.
I really do recommended them to anyone looking to lease, buy or sell.
Julie, a happy owner
We have been dealing with Sarah Gooden of Property West for quite some time now and find her so friendly and outgoing. She is extremely helpful and goes out of her way to find whatever you are looking for. She is one of the most efficient and helpful property agents we have come across. We are so impressed.
Brian and Colleen Ross
I have wanted to send this email to you for some time but life is just so busy it kept falling to the bottom of the pile of things to do, you know how it is.
I wanted to send you a personal expression of gratitude saying what a fantastic Job Sarah has done managing our property since she took it on several months ago.
Through some unfortunate circumstances we had some extremely difficult tenants in the Studio. Sarah inherited this problem from the previous property manager but to her credit she has swiftly and effectively dealt with the issue and has worked extremely hard on our behalf resolved it completely.
We have really noticed a significant difference in the service Sarah has provided us, she has been proactive in relation to both tenancies and keeps us fully informed every step of the process.
We are extremely happy to have Sarah managing our properties. Just thought I would give you some positive feedback.
Brad Shea, Operations Manager
We recently purchased a property with Rob Gooden. What a great experience. Rob was so professional, knowledgeable and helpful. We drove up from Bunbury to look at apartments and Rob was always happy to oblige with times and days that were convenient for us.
Rob was not pushy and we found his honesty and integrity made buying this property an enjoyable experience.
We would highly recommend using Rob as your real estate agent and we look forward to using him in future.
Lance - happy buyer
Helen, it has been a pleasure dealing with you throughout the lease and we have appreciated all of your helpful assistance and professionalism.
Joondalup Property Management do an excellent job of managing my investment property. They have always found great tenants and not only manage everything well, but maintain great communicate with the owner. I would recommend them without hesitation.
I would recommend Joondalup Property Management without hesitation. They are very professional and offer a first class service.
We highly recommend Property West, as we have very good experience so far. Our property managers are excellent communicator and prompt in dealing with any issues that we had. Very happy with their services so far.
I would not hesitate to recommend Joondalup Property Management to my friends. I have found them very efficient, friendly and approachable. My Property Manager has taken over the complete management of my properties taking all the stress away from me. She communicates with me regularly, keeping me informed of everything concerning my properties.
What a pleasure to deal with such lovely and friendly staff... I highly recommend Property West... Being a landlord can be very stressful but the staff at Property West take away all the stress and deal with any issues in a professional and efficient way.
I do all the locksmith related work for property west and i cannot speak any higher of them. The team is super easy to deal with and very efficient. I deal with Sarah quite regularly and she is amazing! Super friendly and very professional. Highly recommended.
Property manager Sarah Gooden is extremely hard working, trustworthy and reliable! Amazing customer service and would recommend Sarah and Property West to everyone in the Joondalup area looking for property management assistance.
Sarah did an outstanding job with my rental! I'm so happy. The company goes above and beyond to provide the best service they possibly can. Will recommend them to everyone!
Hi Sarah, I love having you as my property manager. Thanks for going through everything with me, so it is clear what is happening and what you need from me. I haven't had this kind of service before, so I am pleasantly surprised!
Jo (happy owner)
Helen, just a quick thank you to say that I have been very happy with the way you have been looking after my property since taking it over. Very much noticed and appreciated.
Hi Sarah, thanks for all your help and I would be really happy to have you run any of my properties and am really happy to recommend you to anyone I speak to and needs their property managing.
To the staff of Property West, thank you for all your assistance in the past and we would like to advise that the professional and courteous treatment that we consistently received, and has always been of the highest standard. Thanking you.
Fred and Phyllisia
Further to our recent communication regarding the management of our property I am currently visiting Perth for a few weeks and met with Hayley this morning to inspect the apartment before the new tenant moves in on Wednesday. What a breath of fresh air! She could not be more helpful and is very professional.
It is very reassuring to have now met her and put a face to the name and I can head back to the UK in the knowledge it is now in safe hands and being properly looked after. I believe in giving feedback (good as well as bad) and appreciate it if you can acknowledge Hayley's excellent work which went a long way to ensuring you kept our business.
Thanks so much for all your help during our tenancy. You have been an absolute pleasure to deal with and very understanding and professional. You’re great at what you do and I wish you every success in your future career!
I want to thank you for your prompt help yesterday and today. I know that there is a certain amount of business and stress involved with your work, but I have to say I am very grateful for the way that you do your job. You are definitely one of the best agents I've had to deal with.
I would recommend Property West to anyone who is looking for an agent to manage their property. In the time they looked after our rental property, they were professional, reliable and always prompt in their responses to any queries I had.
Leanne is warm and very approachable, as are all the staff I had dealings with at Property West. They ensured they always choose the best tenants and continued to monitor the property closely and fix any problems promptly. In the Realestate industry it is hard to find a company that will take care of your property and deal both promptly and professionally with all the variable situations as Property West does. I would definitely recommend them to any of my family or friends. A big thank you to all the team at Property West.
We approached Property West in August to take on our rental property from another agent, following many issues we'd had with them. I'm sure Property West didn't anticipate what sort of mess that they would have to deal with, but they have dealt with this take over so professionally and went out of their way to find us a new tenant.
We are very pleased that we have moved to Property West and they've also taken on our other investment property. We are looking forward to working with them and feel they are well placed to manage both of these properties.
I would just like to thank Leanne and the team for making our lives much easier and relaxed. I've heard so many horror stories about property managers, but you have been kind and thoughtful though the whole process of finding and renting a property.
I would recommend Property West to anyone who is looking for a Property Manager or tenants for their property.
I would highly recommend Property West. I was impressed with Property West's efficiency when I first appointed them to handle my property and this continued to be the case with the handling of the tenants and financial aspects involved in investment properties.
My property manager has demonstrated her professionalism and sound knowledge of tenancy regulations in the handling of a difficult situation that occurred between a previous tenant in my property which also involved dealing with issues with the property's Strata Management which resolved the issue satisfactorily.
I can confidently rely on Property West to manage my property with little input from myself which makes this property a hassle free investment for myself.
Please pass on our sincere gratitude to Kerry Bennet who took care of our long term tenants vacating and organising a smooth prompt transition for the new ones. Everything was handled with professionalism and compassion, she is a wonderful asset to your company and we wouldn't hesitate to recommend her services.
Property West, we are loving it here in our rental. We really appreciate it; you are all so considerate.
Thank you Rob. I am very happy to have signed up with Property West, you guys are doing a great job for me.
Hi, we would just like to thank you so much for the help you gave us with the problem with the electrics. You certainly take your job home with you, even at 7.30 pm at night you were still assisting us with the problem. Every issue we have had you sorted the problem straight away, not like other real estate agencies we have dealt with in the past which have taken up to 3 or 4 days for them to assist. Thanks again Mary for your help and commitment with all our issues.
To the Principal, in late 2013 I approached Mary of Property West, Joondalup, seeking assistance with the management of a rental property we were managing. Mary helped me by providing advice and assistance on a legal matter, and some potential solutions to manage the situation in the interim. At that time everything I had attempted in terms of resolving the tenant’s issue had not worked, but with Mary’s involvement I was able to resolve the ongoing issue quickly, and without involving lawyers.
I really liked Mary’s ability to clearly and confidently deal with both myself and the tenant, and found the experience so valuable that I have now entrusted other investments to Mary’s management. I would recommend Mary to anyone who needs advice or assistance with a trustworthy and reliable Property Manager.
Thank you for all your efforts and work to lease our flat, you've made this process nice and easy and appreciate the fact that you always kept in contact with us on a daily basis.
Thank you so much for your very professional service. We love the apartment in Grand Bvd, Joondalup and will be recommending you. Have a great year.
Thank you so much for the amazing service you provided my daughter when purchasing her new home. When we first met you said that it is important we find the right home for her and you made the experience more than just buying a house. In my opinion you are more than a real estate agent, you are highly ethical in your job and your consultation with the whole process and strong communication made us feel we were your most important client, and that makes you a true professional in your job.
Your availability to give us access to the premises and your commitment during the final inspection was outstanding. In my many years of buying and selling I have never encountered such service and care which is why you stand out amongst the rest who are just sales people. Thank you again Doug our appreciation goes beyond this letter.
Jenny Hvalgaard - Business Development Executive
We would like to take this opportunity to say thank you for all you have done for us. It's not easy to look after our property while being overseas for a long period of time.
We want to let you know how impressed we are with you finding a new tenant for our rental property. Everything was done so quickly from the advertising, open house and processing of applications and we are extremely grateful for this.
We can't thank you enough for all your hard work and dedication. All your customer service is well beyond anyone's expectation. We look forward to seeing you soon.
Amanda Kincel and Ricardo Alarcon
Thank you Leanne for all your assistance throughout the year and you have been an incredibly wonderful agent.
Dr Nitin - Joondalup WA
Absolutely top notch professionalism by Rob Gooden: would definitely use him again.
Antonia - Butler WA
"We would like to say a huge thank you to Brent in Sales and Leanne in rentals at Property West. We have dealt with a lot of estate agents in the past, and the team at Property West are by far the most efficient, honest and approachable we have ever dealt with. They made buying our dream home, and subsequently renting it for a short period of time, seem easy. We would not hesitate to use Property West again in the future.
Kate & Rod - Kallaroo WA
I would like to commend firstly Sue at Reception for being extremely helpful, friendly and professional with my inquiry. I phoned at 4.50pm inquiring about a property in Clarkson, expecting to be put off until a more convenient time, but my first contact with your offices was really impressive.
Then to add to how professional and accommodating your staff are; I spoke to Leanne Tilford, inquiring as to when an open house was scheduled for 12 Trinity Way, explaining we had come from Mandurah to view another open house in Clarkson, and were just driving around doing a process of elimination. Driving past No 12 we liked the presentation of the property and called your offices. So we would like to say a Huge Thank you to Leanne Tilford for going the extra mile for us ... Wow, her professionalism and friendliness was so refreshing. Dealing with both Sue and Leanne at Property West was very refreshing and impressive.
Les - Mandurah WA